Woman alleges DSS failed to pay her rent
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| The lot at Edgewood Acres where Laureen Brown’s trailer used to be located. (David Lee/Hudson-Catskill Newspapers) |
By Francesca Olsen
Brown was laid off in April from her job as a Certified Nursing Assistant at the Barnwell Nursing Home in Valatie. She lived off her savings until June, with her daughter, Heather, age 20; her grandson, Mason, age 3, and her son, Tyler, age 4, at her trailer home in Edgewood Acres in Chatham.
In June, Brown applied for public assistance from DSS; she also applied for food stamps and had already been receiving Medicaid. She waited more than the allotted time of 45 days to receive food stamps.
Also in June, Brown said Garden Homes Management Corporation, the company that manages Edgewood Acres, sent rent paperwork to DSS. A representative from Garden Homes confirmed that the paperwork was sent, but that they received no response from DSS until the week before Brown was evicted, almost 6 months after rent paperwork was initially sent.
The day before Brown’s eviction, she said, DSS told Brown that they would pay her rent (around $2100 from June to January), but not the $986 attorney fees for the attorney representing Edgewood Acres.
“How do you do that when you’re on public assistance? I’m on public assistance because I have no money,” Brown said.
Helene Stancato, director of property management at DSS, said that no balance was owed on Brown’s rent when paperwork was sent to DSS in June. She said Garden Homes doesn’t follow up with social service agencies about rent payments, and that it was the client’s job to do so.
In July, Brown lost hot water in her home, forcing her to find alternative means of bathing herself and her children. She applied for financial help to restore her hot water. “They (DSS) said because it was not a heating source they could not help me.”
Neighbors like Laurie Johnson gave them help and water, and her grandson and son were often bathed in the sink.
“She’s the one that helped me give the boys a bath,” Brown said about Johnson. “She did a lot for me...she’s my angel on Earth.”
In August, Brown was hospitalized. Asked if her worsening circumstances triggered stress which brought on the hospitalization, she said, “I’m sure that was part of it. I l already had high blood pressure.”
In December, Brown received a 30-day eviction notice from Garden Homes. She said she brought it to DSS, and that a lawyer, representing Edgewood Acres, advised her to sign the eviction notice, saying if she signed it, DSS would respond more quickly.
She signed the notice, she said, but nothing happened.
On Jan. 12, her grandson’s third birthday, Brown’s trailer was hauled to the end of Edgewood Acres. Party decorations were still hanging in the trailer from the birthday party held the previous day.
Brown said that her DSS caseworker continued to tell her her rent was being paid from June until the eviction. “She even gave me a letter I took to court with me,” Brown said.
She said she thought things were fine because she was sent a new lease agreement for the land her trailer occupied in the beginning of January.
Currently, Brown and her family are staying in the Chatham Travelodge. She said she was trying to find an apartment, and that because her other daughter, Katrina, age 16, is in foster care, her foster care caseworker, Georgia, has been helpful and has arranged taxis for her to go look for housing. “All the foster care people have been great,” she said.
Brown said that if anyone had a three-bedroom apartment for rent in the county, she would be interested.
Brown said Katrina had a bedroom in the trailer and returned home every other weekend, so the eviction was deeply affecting her too.
According to DSS figures, the cost of keeping a family in a hotel as temporary or emergency housing is about $65 per night. DSS currently rents 59 rooms for county residents in need. So a room in the Chatham Travelodge for one week for Brown and her family would cost around $455; for a month, about $1820.
“The problem is, why didn’t they just pay the $986 so I wouldn’t lose my house?” Brown said. “That’s the big question that everybody’s going to ask.”
DSS did not comment on Brown’s situation. “Due to statutory regulations prohibiting the release of confidential information, I can’t provide comment on matters that relate to DSS,” said Commissioner Paul Mossman.
To reach reporter Francesca Olsen call 518-828-1616, ext. 2272, or e-mail folsen@registerstar.com.
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Reader Comments
stonepound wrote on Feb 5, 2010 7:57 AM:
chipasquaw wrote on Feb 5, 2010 9:49 AM:
neutralparty wrote on Feb 5, 2010 12:25 PM:
redneck wrote on Feb 5, 2010 12:46 PM:
catmartin wrote on Feb 5, 2010 3:43 PM:
its hard out here for all;
god bless; "
scorpian wrote on Feb 5, 2010 10:17 PM:
As a tax payer, I can see how SS is wasting money. But as a human being, I have to ask myself, what is this woman trying to pull? Is there any end to this support? Can someone at least get a job at Wal*Mart or Cumberland Farms? Can we stop having babies now? I feel badly for this extended family living in a hotel. But what I would have liked to have read in this piece would be some sort of plan from this woman on what she's going to do to improve her life.
As soon as the hot water was out - honestly, I'd be picking apples in Claverack if I had to. "
Archie wrote on Feb 5, 2010 10:33 PM:
Yes, some people legitimately need the help. But obviously Brown and her daughter must not be looking too hard to find work. I for one am tired of working not stop to support others who can't be bothered to help themselves.
Brown, stop blaming "The System." Both you and your daughter should not only be embarrassed for not getting jobs to take care of your family, but for putting this article in the paper and expecting people to sympathize with you. "
Diane wrote on Feb 5, 2010 10:53 PM:
Why do "WE" have to take care of her?
Where are the fathers in this story?
The community, the church and the neighbors should be helping out, Not taxpayers. Besides, if the family unit wasn't broken today....we wouldn't have so many people "living on the dole". "
GottaJob? wrote on Feb 6, 2010 9:02 AM:
stonepound wrote on Feb 6, 2010 9:12 PM:
God bless these people. "
onlooker wrote on Feb 7, 2010 11:37 AM:
spike wrote on Feb 7, 2010 6:50 PM:
The fact remains that taxpayer monies are going into the social service system to assist people in regaining independence and Mossman repeatedly abuses these funds and exacerbates dynamics which lead people to need assistance, leaving them worse off than when help was requested. Being in need of help should not lead to the abuse of people and monies that occurs when CCDSS is approached, the purpose is to assist people to regain self-sufficiency, not beat them down.
It seems as though monies are being spent in a manner that does not lead people closer to independence and Mossman hides behind illogical policy.... that should be the focus. "
neutralparty wrote on Feb 8, 2010 10:52 AM:
mr.happy wrote on Feb 8, 2010 4:37 PM:
wacko.comment wrote on Feb 9, 2010 5:15 PM:
This article brings to light that DSS is so mired in bureaucracy that it cannot even respond to properly submitted rent assistance requests within nearly 6 months, nor would DSS help with getting hot water restored. These are problems at DSS, yet with only a few exceptions, the comments made here have been blatant attacks on Ms. Brown because she is in need of assistance. Assistance that has been promised by the federal, state and local governments elected by the voters.
Perhaps instead of venting our spleen to kick someone that is already down we should be asking the hard questions of DSS. Why did it take DSS 6 months to even respond to the landlord? Why has DSS, through inaction, railroaded you and me the taxpayer into paying $1820 per month at a hotel instead of the $300 per month that Ms. Brown's previous lodging required? Who is benifiting when we the taxpayers are blindsided into increased taxes due to DSS's failures? Failures which include such basics as keeping a person healthy and safe.
From the other articles that I have read, it seems that there is an increased need at DSS and that more money is being requested. Why isn't the money they are getting being used to actually help?
Yes, I am a taxpayer and yes I am thankful every day that I do not need to request public assistance. What irritates me is when my tax dollars are being mismanaged and yet my fellow taxpayers seem content to bash a neighbor instead of questioning DSS and its failure to meet or even approach its mandate of providing social services for the betterment of our community. "
neutralparty wrote on Feb 10, 2010 10:25 AM:
Realist91 wrote on Feb 10, 2010 4:26 PM:
The occurrences of people in need of these ‘safety net’ services who have fallen through the cracks and left in such dire circumstances, such as Ms. Brown, is nothing new. It’s been happening for years. Maybe the Commissioner and his dedicated staff are able to take solace that this is the exception not the rule. But that should not be acceptable or excusable either.
Yes. There are a multitude of stringent regulations that govern the eligibility process of these ‘safety net’ programs administered by DSS. That’s nothing new either.
Yes. Times are excruciatingly difficult due to this economic climate on the majority of people in this county. So the demand for ‘safety net’ services offered at DSS are naturally going to increase.
Yes. People applying or trying to recertify for these needed services do make mistakes or might not fully understand what is they have to do in order to jump through all the regulated hoops of this process. When this happens this county’s DSS’s practice has been quick to point out the ‘failure’ of these individuals to comply. I have yet to see or hear an instance where DSS has taken any responsibility or acknowledgement that they might have failed to provide complete or accurate information during these processes I’ve actually witnessed such failures by DSS and the devastation to the individuals as a result.
There is plenty of blame to be spread around; the rigorous regulations, the BOS, the leader of DSS, the caseworkers, etc. should much of it. The brunt of the blame should not consistently be placed on the individual struggling just to survive and then expected to navigate all the buractractic hoops just to have basic necessities like food, hot water, and shelter.
I’m sure the staff are stressed and, at times, brought to tears. But this is the nature and reality of taking jobs in human services. I’m in human services, too. I’m often stressed beyond my limits and brought to tears, too. But.. I knew what I was getting into when I took the job.
As I said in the beginning, the system at this county DSS is seriously broken. Ultimately the entire infrastructure there was never designed to properly handle the influx of need in such desperate times. I’m am truly not trying to bash DSS or anyone else. However, trying to explain the complexities, as the Commissioner so eloquently does, of meeting the increased need is neither going to avert such tragedies nor will it lead to any meaningful solutions to ongoing problems.
Now, do not get me wrong… I’m all for individuals taking personal responsibility as well. But to those like Archie and neutralparty who are so quick to judge the individual without knowing all the facts… until you have actually been in such a position of need, I can assure you it is no fun. I am a taxpayer but I’ve also had to access social services in the past. It’s a degrading and humiliating process. If the system works properly, most people are eventually able to achieve self-sufficiency and get off public assistance.
Even though on the surface it would appear that Ms. Brown has much sought after skills as a CNA, obviously she a mature, experienced woman who probably cost more to employ then a young, inexperienced CAN. As far has he daughter, how do you know her daughter doesn’t have some type of disability, even if it’s just a learning disability that has interferes with her ability to get or keep a job. Especially in this area.
Ultimately the problem lies in infrastructure, administration, and the internal culture of the local DSS.
I encourage the community to attend the public Board of Supervisors committee meetings to observe how and what decisions are made to address various problems within the county. Go to www.columbiacountyny.com to access the Boards calendar. "
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thephilisten wrote on Feb 5, 2010 5:48 AM: